We, Dorset Architectural Ironmongers Ltd T/A Spiller Architectural Ironmongery (company number 04883240) and Spiller Architectural Ironmongery Ltd (company number 05958767), are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to Jodie Harris C/O firstname.lastname@example.org or by writing to Spiller Architectural Ironmongery, Unit 3 Grove Trading Estate, Dorchester, Dorset, DT1 1ST. Alternatively, you can call us on 01305 263300.
WHO ARE WE?
Spiller Architectural Ironmongery are leading suppliers of door hardware in the South West of England. They are a dynamic ironmongery service supplying to all sectors of the industry including (but not limited to); builders, architects, electricians, facility maintenance, security and retail customers.
HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you use our website, for example, when you contact us about products and services, place an order, or sign-up to receive our newsletters. We also obtain basic personal information from you should you call us to request a quotation or proceed with an order. We will only request enough information to perform this task – your name, company name, address, email address and contact number.
Should you be a resident of the Republic of Ireland, we will also request confirmation of your VAT number for EC compliance purposes.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
Should you make a payment by calling us, we keep a copy of the merchant receipt (WorldPay), securely locked away for a period of 6 years to fulfil our statutory obligations.
HOW IS YOUR INFORMATION USED?
We may use your information to:
· process orders that you have submitted;
· to carry out our obligations arising from any contracts entered into by you and us;
· dealing with entries into a competition;
· seek your views or comments on the services we provide;
· notify you of changes to our services;
· send you communications which you have requested and that may be of interest to you, such as special offers and company news.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes. You will need to provide us with explicit consent to market in-house to you and you are free to change your preferences at any time.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to assist with website log-in issues). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services; then you can select your choices by changing your preferences or unsubscribing from our email newsletters. You can change your marketing preferences at any time by contacting us by email: Jodie Harris C/O email@example.com or telephone on 01305 263300, or by selecting the option “manage preferences” on any of our marketing emails.
HOW CAN YOU ACCESS AND UPDATE YOUR INFORMATION
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: Jodie Harris C/O firstname.lastname@example.org, or write to us at: Spiller Architectural Ironmongery, Unit 3 Grove Trading Estate, Dorchester, Dorset, DT1 1ST. Alternatively, you can telephone 01305 263300.
You have the right to ask for a copy of the information that Spiller Architectural Ironmongery holds about you. This will include details of any orders that we have on file for you, address and contact details.
SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
USE OF 'COOKIES'
You can, however, switch off cookies by setting your browser preferences but please note that by turning cookies off, it may result in a loss of functionality when using our website. If you would like more information on the types of cookies that we use, please see our full cookies policy.
LINKS TO OTHER WEBSITES
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
We have no need to and do not transfer any data outside of Europe.
REVIEW OF THIS POLICY
We keep this Policy under regular review. This Policy was last updated in May 2018.